Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the StarConnect digital platform ("Platform" or "Service"), operated by StarConnect Limited, a company duly incorporated under the Companies Act, 1994 of Bangladesh.

Company Details:

● Name: Star Connect
● Registered Office: Level 07, JCX Business Tower, Plot 1136/A, Japan Street, Block # I, Bashundhara R/A 1229 Dhaka, Bangladesh

By accessing, registering for, or using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Platform.

IMPORTANT NOTICE FOR MINORS: Persons under 18 years of age may only use this Service under parental or guardian supervision and consent, in accordance with the Children Act, 2013 of Bangladesh.

• "Platform" means the StarConnect website, mobile applications, and all related digital services
• "User" means any person who creates an account or uses the Platform
• "Expert" means verified professionals offering consultation services through the Platform
• "Session" means any form of interaction between Users and Experts via the Platform
• "Content" means all information, data, text, messages, software, sound, photographs, graphics, video, or other materials
• "Minor" means any person under the age of 18 years as defined under Bangladesh law
• "Guardian" means a person having legal custody and control over a Minor

3.1 Applicable Laws

StarConnect operates under and complies with:

• Companies Act, 1994
• Contract Act, 1872
• Information and Communication Technology Act, 2006
• Digital Security Act, 2018
• Children Act, 2013
• Consumer Rights Protection Act, 2009
• Anti-Money Laundering Act, 2012
• Mobile Financial Service Regulations of Bangladesh Bank

3.2 Digital Service Provider Authorization

StarConnect is authorized to provide digital services under Section 47 of the Information and Communication Technology Act, 2006, and maintains all necessary regulatory approvals.

4.1 Age Requirements

Pursuant to the Digital Security Act, 2018 and Children Act, 2013:

• Users 18 and above: May independently create accounts and access all Platform features
• Users 13-17 years: May register with mandatory parental consent and enhanced safety measures
• Users under 13: Registration requires special parental verification process

4.2 Legal Capacity

To use StarConnect, you must:

• Have legal capacity to enter into contracts under the Contract Act, 1872
• Provide accurate and complete registration information
• Be a resident of Bangladesh or have valid authorization to use digital services in Bangladesh

4.3 Registration Process

All users must:

• Provide valid mobile number and email address for verification
• Accept these Terms and Privacy Policy
• Complete identity verification as required by law
• Maintain updated account information

4.4 Parental Consent for Minors

Under the Children Act, 2013, Minors must obtain verifiable parental consent including:

• Parent/Guardian National ID verification
• Signed consent form (digital or physical)
• Contact verification of supervising parent/guardian
• Agreement to monitoring provisions

5.1 Service Description

StarConnect provides the following services under our ICT Act authorization:

• Video Consultation: Live video (one to one and group — up to 4 persons) call with verified experts
• Text Communication: Secure chat services with experts
• StarWish Service: Professional advice and personalized content requests (strictly professional and educational)
• Booking System: Appointment scheduling with experts
• Payment Processing: Secure digital payment services
• Rating System: User feedback and review mechanisms

5.2 Expert Verification Process

In compliance with Bangladesh Bank KYC requirements and Digital Security Act:

For Experts:

• National Identity Card (NID) verification (mandatory)
• Professional credential verification
• Police clearance certificate (where applicable)
• Trade license verification (for business consultants)
• Regular re-verification every 12 months

Legal Basis for Data Collection:

• Section 54, Companies Act, 1994 (Service provider verification)
• Bangladesh Bank Guidelines on Mobile Financial Services
• Anti-Money Laundering Act, 2012 (Know Your Business Partner)
• Digital Security Act, 2018 (Digital service provider requirements)

For Users:

• Mobile number and Email verification (mandatory)
• NID verification (optional for enhanced features)
• Identity verification complies with Personal Data Protection Act principles

6.1 User Responsibilities

Users must:

• Maintain confidentiality of account credentials
• Use the Platform in accordance with Bangladesh laws
• Provide accurate information during registration
• Report suspicious or illegal activities within 3 days
• Respect intellectual property rights of others

6.2 Prohibited Activities

Users are strictly prohibited from:

Criminal Activities (subject to Digital Security Act, 2018):

• Sections 25, 28, 29: Unauthorized access, data theft, or system damage
• Section 31: Spreading false information
• Section 32: Breaching law and order through digital means

Content Violations:

• Sharing obscene, defamatory, or harmful content (Pornography Control Act, 2012)
• Copyright infringement (Copyright Act, 2000)
• Harassment or cyberbullying (Digital Security Act, 2018)

Platform Misuse:

• Unauthorized recording or distribution of sessions
• Circumventing payment systems
• Creating fake accounts or impersonation
• Commercial use without authorization

Penalties: Violations may result in account termination and legal action under applicable Bangladesh laws.

7.1 Platform Intellectual Property

StarConnect owns all rights to:

• Platform software and technology
• Original content and materials
• Trademarks and service marks
• Database and user interface design

7.2 User-Generated Content

• Users retain ownership of their original content
• Users grant StarConnect non-exclusive license for Platform operations
• Content must comply with Copyright Act, 2000

7.3 Unauthorized Recording Prohibition

STRICT PROHIBITION: Recording, screenshotting, or capturing any Platform content without written consent violates:

• Copyright Act, 2000 (Sections 36-38)
• Digital Security Act, 2018 (Sections 25, 28, 29)

Penalties include:

• Immediate account termination
• Legal action for copyright infringement
• Criminal prosecution under Digital Security Act
• Monetary damages as per law

8.1 Legal Framework

In accordance with the Children Act, 2013 and Digital Security Act, 2018:

8.2 Enhanced Safety Measures for Minors

• Parental Supervision: Required for users under 16 during video calls
• Session Monitoring: Parents may request session oversight
• Content Filtering: Age-appropriate expert categories only
• Time Restrictions: Limited session duration for users under 16
• Emergency Protocols: Immediate reporting mechanisms
• Data Protection: Enhanced privacy settings by default

8.3 Parental Rights

• Access Minor's account information
• Request account termination
• Monitor Platform usage
• Receive notifications of account activities
• Request data deletion

9.1 Payment Methods

Authorized under Bangladesh Bank regulations:

• bKash (authorized by Bangladesh Bank)
• Nagad (authorized by Bangladesh Bank)
• Rocket (authorized by Bangladesh Bank)
• Bank transfers through authorized banks
• Credit/debit cards (where available)

9.2 Pricing and Fees

• All prices displayed in Bangladeshi Taka (BDT)
• VAT applicable as per Bangladesh VAT Act
• Service charges transparently displayed
• No hidden fees or charges

9.3 Payment Authorization for Minors

Under the Contract Act, 1872:

• Minors' contracts may be voidable
• Parental consent recommended for transactions above BDT 5,000
• Parents/Guardians liable for authorized payments
• Special dispute resolution for Minor-related payments

10.1 Consumer Rights

In accordance with Consumer Rights Protection Act, 2009:

10.2 Automatic Refund Scenarios

Text Chat Services:

• Expert non-response within 3 business days: Full refund
• Processing time: 2-3 business days

Video Call Services:

• Expert no-show: Full refund within 2-3 days
• Technical failures (Platform-side): Full refund

StarWish Services:

• Non-fulfillment within 2-3 days: Full refund
• Inappropriate content delivery: Full refund

10.3 User-Initiated Cancellations

• No refunds after service confirmation
• No refunds for completed services
• Exception: Services not meeting advertised standards

10.4 Dispute Resolution Process

• Internal resolution within 15 days
• Consumer court remedies available
• Arbitration under Bangladesh Arbitration Act, 2001

11.1 Data Collection Authority

Data collection authorized under:

• Right to Information Act, 2009
• ICT Act, 2006 provisions
• Bangladesh Bank guidelines for digital services

11.2 Data Protection Measures

• Compliance with international data protection standards
• Special protection for Minor data
• Secure data storage and transmission
• Regular security audits and updates

11.3 Data Sharing and Disclosure

Data may be shared with:

• Verified experts for service delivery
• Payment processors for transaction processing
• Law enforcement agencies when legally required
• No commercial sale of personal data

11.4 Data Security Limitations

Important Disclaimer: While implementing industry-standard security measures, StarConnect cannot guarantee absolute data security. Users acknowledge:

• Inherent risks in digital data storage
• Limited liability for breaches beyond reasonable control
• Liability limited to direct damages not exceeding fees paid in preceding 12 months

12.1 Service Availability

• Platform operational 24/7 with scheduled maintenance
• Reasonable notice for significant updates
• Temporary interruptions for security updates

12.2 Terms Modification Rights

StarConnect reserves the right to:

• Modify Terms with 30 days' notice
• Update Platform features and functionality
• Adjust pricing with reasonable notice
• Suspend services for legal compliance

13.1 User Termination Rights

• Written notice to customer support
• Using Platform account deletion features
• Physical notice to registered address

13.2 Platform Termination Grounds

• Violation of these Terms
• Illegal activities under Bangladesh law
• Safety concerns or threats
• Non-payment of fees after due notice
• Extended inactivity (12+ months)

13.3 Effect of Termination

• Immediate cessation of Platform access
• Outstanding payment obligations remain valid
• Data deletion per Privacy Policy
• Refund rights as per policy

14.1 Service Disclaimers

StarConnect provides Platform "as is" and disclaims warranties regarding:

• Continuous service availability
• Expert service quality or outcomes
• Third-party service integrations
• Force majeure events

14.2 Limitation of Liability

• No liability for indirect or consequential damages
• Total liability limited to fees paid in preceding 12 months
• Users assume responsibility for expert selection
• Force majeure events excuse performance

Exception: Limitations do not apply to gross negligence or willful misconduct as determined by competent courts.

14.3 Expert Service Disclaimer

• Experts are independent service providers
• Platform does not guarantee professional advice accuracy
• No formal professional relationships created
• Users should independently verify expert credentials

15.1 Governing Law

These Terms are governed by the laws of Bangladesh, including but not limited to:

• Contract Act, 1872
• Companies Act, 1994
• Consumer Rights Protection Act, 2009
• Arbitration Act, 2001

15.2 Jurisdiction

All disputes shall be subject to the exclusive jurisdiction of competent courts in Dhaka, Bangladesh.

15.3 Dispute Resolution Process

Step 1: Internal resolution through customer support (15 days)
Step 2: Mediation through authorized mediators (30 days)
Step 3: Arbitration under Bangladesh Arbitration Act, 2001
Step 4: Final recourse to competent courts in Dhaka

15.4 Consumer Court Remedies

Users may seek remedies under the Consumer Rights Protection Act, 2009, in addition to other legal remedies.

16.1 Bangladesh Regulatory Authorities

StarConnect maintains compliance with:

• Bangladesh Bank
• ICT Division, Government of Bangladesh
• Department of Consumer Rights Protection

16.2 International Compliance

• GDPR-equivalent data protection standards
• International telecommunications regulations
• Cross-border payment compliance
• Child online protection standards

16.3 Reporting Obligations

• Suspicious transaction reporting to Bangladesh Financial Intelligence Unit
• Data breach notifications as required by law
• Cooperation with law enforcement agencies

17.1 Customer Support

Email: support@starconnect.com
Phone: +880-1678206
Address: Level 07, JCX Business Tower, Plot 1136/A, Japan Street, Block # I, Bashundhara R/A 1229 Dhaka, Bangladesh
Business Hours: Saturday to Thursday, 9:00 AM to 6:00 PM (BST)

17.2 Legal and Compliance

Legal Department: legal@starconnect.com
Registered Office: Level 07, JCX Business Tower, Plot 1136/A, Japan Street, Block # I, Bashundhara R/A 1229 Dhaka, Bangladesh

17.3 Emergency Contact

24/7 Safety Hotline: +880-1678206
Emergency Email: info@starconnect.com

18.1 Entire Agreement

These Terms, together with our Privacy Policy and other referenced policies, constitute the complete agreement between users and StarConnect.

18.2 Severability

If any provision of these Terms is held unenforceable by a competent court, the remaining provisions shall continue in full force and effect.

18.3 Assignment

Users may not assign their rights under these Terms without written consent. StarConnect may assign its rights and obligations with 30 days' written notice to users.

18.4 Language

In case of any discrepancy between English and Bengali versions of these Terms, the English version shall prevail.

18.5 Electronic Communications

Users consent to receive communications electronically and acknowledge that electronic communications satisfy legal requirements for written communications.

By using StarConnect, you acknowledge that you have:

• Read and understood these Terms and Conditions
• Agreed to be bound by all provisions herein
• Understood your rights and obligations under Bangladesh law
• Consented to electronic communications and service of notices

Document Version: 1.0
Last Updated: 28 Sept 2025

Star Connect
Registered Office: Level 07, JCX Business Tower, Plot 1136/A, Japan Street, Block # I, Bashundhara R/A 1229 Dhaka, Bangladesh

This document has been prepared in compliance with Bangladesh legal requirements. Users are advised to seek independent legal advice if they have questions about their rights and obligations