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| What is high-speed or broadband access? |
High-speed/broadband access to the internet typically refers to speeds that meet or exceed 500kbps.
As a comparison, typical dial-up speeds are in the range of 28.8kbps or 56kbps. High-speed/broadband
access, therefore, is a timesaving tool that allows you to work faster while you are using the Internet.
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| Why should I consider satellite? |
Not every home has access to DSL or Cable broadband Internet access services and the costs of setting
up this technology throughout the country, to each home, are in the billions of dollars. Satellite
allows virtually everyone to have access to lightning-fast Internet access. The download of information
from the Internet to your computer goes from the satellite direct to your PC. The upload of information
from your computer to the Internet is uploaded to the satellite via an existing phone line. Regardless of
where you live, if you have a clear view of the southern sky, you should be able to get high-speed Internet.
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| Is satellite high-speed internet access faster than DSL? |
DSL operates over your existing telephone line, however it is distance limited. DSL is
only available to customers located approximately three miles from the telephone local
switch. With satellite broadband, as long as you can point the satellite dish towards
the satellite you can receive the signal.
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| What is the difference between DSL and satellite high-speed/broadband? |
Not necessarily. Different providers will commit different speeds and service packages. Our
satellite broadband is used mostly in places where DSL isn't available, thereby giving
people who live in rural areas a true broadband solution.
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| What is the difference between my dial-up and satellite broadband? |
A tremendous time savings to you! Your dial up brings back
information from websites into your computer at anywhere from
5 to 56K, while the satellite will bring the same information
into your computer at 500-768 Kbps. The theoretical maximum
speed over your telephone line back into your computer is
42Kbps. This is a time saving of up to 30X |
| Why would I want to upgrade my dial-up Internet service? |
To decrease the time it takes to download materials from the Internet. To significantly shorten your time spent
waiting for downloads and to more effectively manage your time spent on the Internet. The faster speed means less waiting time, increasing work efficiency making telecommuting
or working from home a practical reality.
It is simple, easy and reliable.
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| Shouldnt I just wait for CABLE/DSL to come to the area? |
You could, but you may be waiting a few years. Since the late 90's cable systems have
been slow to upgrade their systems. Did you know that it costs over $100,000 a mile
to run fiber optics? There are miles and miles of cable in your town today.
If you do not have access today, it may take at least 3 to 5 years for
it to come to this area.
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| What are the advantages of a "One-way" satellite system over a "Two-way" satellite system? |
Our "one way" satellite system is less expensive and more reliable than current
"two way" systems. Severe weather conditions can affect any satellite based system.
In fact, the end-user of a "two way" satellite system can experience a complete
loss of connection. A "one way" satellite system uses both the satellite link
and a redundant terrestrial telephone link to the internet. This means that the
end-user connection may temporarily slow down in the case of very severe weather
conditions but will not fail. Upload times on a "one way" satellite system are
three to six times faster then on a "two way" satellite system.
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| Why should I go with your services while DirecWay and Starband are offering similar services? |
"One-way" is a faster, more reliable, economical service with better customer care.
It's faster and more reliable because "one-way" doesn't experience the same time-out
delays caused by "two-way" approach of uploading requests to the satellite.
Satellites are really designed to broadcast not receive information. One-way
takes advantage of satellite's strengths by using it for downloading of information
only. The uploading of information is handled over the telephone line.
As you know, when you're using a dialup service, you are rarely waiting to
upload your page requests or emails. All the waiting time is based on downloading
the information over your telephone line. The use of satellite to download eliminates
the problem. For more details check out what "two-way" users are saying
http://www.dslreports.com/comments/1678.
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| What if the telephone lines in my area are bad? Wont that affect the one-way service? |
If your telephone infrastructure is bad, you're probably used to slow dial-up connection rates.
The good news is, this won't effect your high-speed surfing experience!
80% of Internet activity involves downloading information (in the form of web
pages, photosand music). High-speed surfing only becomes a reality when information
from the web can immediately download (or arrive) on your machine. Telephone lines cannot
support the immediate delivery of large amounts of information. There's just too much information
to fit through that small pipe, so the information 'trickles' through it. It's all made worse if
your telephone infrastructure is bad. However, our broadband satellite service only uses your telephone
line to upload small amounts of information (for example web page requests). This small amount
of information moves quickly and easily through your telephone line directly to the website
you're visiting. The website then blasts the page to your computer, photos and all, via the
satellite. Downloads up to 400Kbps resulting in true web surfing experience.
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| Is the satellite dish the same as the one used for TV? |
No. The satellite dish is slightly larger.
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| What is the cost? |
We offer two different plans:
Residential: $44.95/month*
Business: $79.95/month*
Equipment fees and Activation charge will apply
* Price shown before applicable taxes.
See our Service Plans page for more info on our rate plans
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| Do I have to buy the equipment? |
Yes.
See our Service Plans page for more info on our rate plans
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| How long will it take for the equipment to be installed? |
It takes about an hour and a half for most installations.
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| If I move can I take the equipment with me? |
Yes.
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| Can I use my existing telephone line? |
Yes, you can use it just as you are using your telephone line today.
You can also use your existing line with the free "Callwave" software
(provides incoming call notification and/or call delivery http://www.callwave.com)
or purchase "Catch A Call" hardware (allows you to briefly suspend your internet
connection while you answer an incoming call http://www.catch-a-call-online.com/).
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| What can I download? |
Everything the web has to offer!
Music - Yes, Lightning Quick! Download MP3's in a little as 30 seconds
Photographs - Yes, Lightning Quick!
Video Clips - Yes, Lightning Quick!
Movies - Yes, Lightning Quick!
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| Can I share my connection to the Internet with other computers on my home network? |
Yes. If you install the connection on a computer that is running Windows XP or Windows 2000, you can do
this by enabling "Network Sharing". If you do not have a machine that is running Windows
XP or Windows 2000, you can purchase a program called "WinProxy" will allow you to share your connection.
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| Does your service work with Macs or Linux? |
Yes (Only for New Satmodem Accounts). |
| What is minimum computer requirements for PCI cards or Usb Modem |
An IBM-compatible PC with the minimum of a Celeron 366 MHz or Pentium III 450 MHz, processor or compatible with satellite modem installed.
Windows 98 Second Edition, Windows Millennium Edition, Windows 2000 Professional, Windows XP Home or Professional Edition.
64 MB minimum of system memory.
100 MB of disk storage for application program and driver.
10 MB minimum for data cache.
2D graphics card (3D graphics recommended).
Satellite dish and satellite service Internet service.
Microsoft Internet Explorer (Web browser) version 5.0 or later installed.
Microsoft Windows Media Player Version 6.4 or later.
Microsoft DirectX 8 or later.
For best results, minimum screen resolution of 800 X 600 pixels with 16 bit color resolution or higher
is recommended for viewing Technisat board applicaitons.
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| 21. What is minimum computer requirements (New Satmodem)? |
Processor 366 MHz.
All Windows System, All Linux Distributions and MAC system.
64 MB minimum of system memory.
10 MB minimum for data cache.
Satellite dish and satellite service Internet service.
Microsoft Internet Explorer version 5.0+, Firefox 1+, Netscape or Opera.
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